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The Hotel also keeps sending me questionnaires in Arabic while I'm an Dutch/English speaker.
On checking nothing was mentioned about a special request.
Mediterranean styled villas reflecting the Goan Portuguese architecture, exude a laid-back and peaceful vibe.
Lot of spider webs on the ceilings and lights, this really shows the poor cleaning from the gym Other feedback: - Ironing room has one (very) dirty iron.Staff seemed to have no clue at all what to due in case of emergency, which is frightening.Face towels were missing, while other Novotels supply them, thats confusing!Savour flavours at our distinguished restaurants Seagull, Mama Mia best easter gifts toddlers and Kebabs Kurries.The hotel also features famed bars, a sports corner, pool area and a supervised Kids club with activities.No signage at all to find ironing room, you run around in circles to find.bucket of apples occasionally not refilled.The hotel is so low on staff, so in case of a real emergency or fire this is not the place you want.Our 181 rooms spread over 20 acres of lush gardens and swaying palm trees, each featuring state of the art facilities.Staff had to resort every single guest to the room, no apology or anything shared.Mid-scale hotel for business or family trips.Enjoy exclusivity as you descend into the world of Novotel Goa Dona Sylvia.On 2nd stay Toilet door extremely noisy when closing, asked to look at it, nothing happened.On 2nd stay I got a room on a low floor on the back of the hotel, which was very noisy from the trains/trams passing behind the hotel, particularly from one window that seemed to not reduce the sound properly.Toilet paper is of terrible low quality, not acceptable for a 4-star hotel.The Hotel is reasonable in quality but generally overpriced for what you get for your money.Being a Hotelier myself, I had mixed experiences staying at this Hotel twice.The location is nice if you need to be in the area for Business.On my 2nd stay I was asked if I stayed in the hotel before, which confirms they never looked at my profile before.This really shows a lack of empathy and no proper leadership from the GM or management, also a missed opportunity to show the hotel is capable in such situations.This made it hard to sleep.